Refund policy

Refund Policy - Finch Foods Sri Lanka

Last updated: 14 July 2026

If you receive a damaged, incorrect, or defective product, contact us within 7 days of delivery at shop@finch.lk or +94 777 04 3333 with your order number and photos.

Eligible returns: unused items in original packaging, subject to inspection.
Non-returnable: opened food products (unless defective/damaged on arrival), perishable goods, and sale items unless faulty.

Approved refunds are processed to the original payment method within 7–14 business days.
Shipping costs are non-refundable unless the error was ours.